💧 Water Leak
- Resident notices
- Contractor coordination
- Resolution notices
Know exactly what to do when your property has an emergency.
Most property managers set this up after their first major incident. You can do it before.
During an emergency...
No time to think
Tenants demand answers
Vendors keep calling
Nobody knows who should do what
The same emergency. Two very different outcomes.
Without CrisisComs
First 15 minutes
What happened? Which buildings are affected? Who should call the vendor? Staff scramble for information while residents begin calling the office.
First hour
Multiple people are handling the same tasks. Residents receive different answers. Leadership asks for updates while the team is still trying to understand what happened.
First 4 hours
Messages are rewritten several times. Approvals happen over text messages and phone calls. Important details start getting missed.
First 24 hours
Residents are frustrated. Vendors, staff, and leadership all have different versions of the timeline. The team spends more time reacting than managing the incident.
With CrisisComs
First 15 minutes
Open the playbook. Confirm the incident type. Assign responsibilities and send the first approved internal update.
First hour
Residents receive a clear update. Vendors are notified. Everyone knows who owns the next step.
First 4 hours
Approved messaging is already prepared. Actions, decisions, and updates are logged. The team follows the playbook instead of improvising.
First 24 hours
Consistent messaging across residents, vendors, staff, and ownership. A complete incident timeline is available. The incident is documented, organized, and ready to export as a pdf.
Every emergency already has a plan.
How CrisisComs Works
Pick your templates
Choose industry-ready playbooks at signup - no blank document.
Customize in minutes
Tailor decision trees, approvals, and messaging for your team.
Run it live when it matters
Walk through the playbook step by step during a real incident.
Know exactly what to do next
What's included in our playbooks:
- Approval workflows
- Unlimited customization
- Resident communication templates
- Vendor coordination procedures
- Internal response checklist
- Live incident mode
- Emergency contacts table
- Holding statement templates
- Internal message templates
Pricing
Start free with a crisis playbook template. Upgrade when your team needs more playbooks, seats, and support.
Starter
For those who want to try it out
Free
1 playbook · 1 user
- 1 free playbook
- 1 team member
- Pre-built template at signup
- Crisis Mode
Free!
Most Popular
Standard
For small organizations and nonprofits
$29/month
10 playbooks · 5 users
- Access to all templates
- Up to 10 playbooks
- Up to 5 team members
- Export playbooks as pdf
Less than one hour with a $500/hr crisis advisor
Premium
For agencies and multi-location teams
$149/month
Unlimited playbooks · 20 users
- Everything in Standard
- Unlimited playbooks
- Up to 20 team members
- Request new templates
Less than a 28% drop in revenue after a mishandled incident
Free Property Management Crisis Templates
Copy-ready messaging examples you can adapt for your organization.
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Power Outage Notice for Residents Template
This resource provides practical guidance, expert best practices, and a fully customizable template to help your organization navigate a power outage smoothly and transparently.
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Water Leak or Flood Communication Template: A Practical Guide for Property Managers
When facilities experience major damage, organizations often make critical errors that worsen the reputational fallout.
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HVAC Failure and Extreme Temperature Communication Templates: For Property Managers
The public will judge you heavily on how you treat the residents during the disaster. Prioritize resident well-being and clear communication over protecting the property's short-term image.
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Security Incident Communication Template: For Property Managers
The ultimate goal of your crisis communication is to share accurate, timely information, coordinate effectively with law enforcement, and demonstrate your commitment to resident security.
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Property Manager Incident Response Checklist
This resource provides a practical, step-by-step incident response checklist, highlighting expert best practices to help your team manage any property emergency effectively.