Food safety incident
- Guest illness reports or health department visit
- Holding statements for guests and staff
- When to pause service or close temporarily
Crisis playbooks built for restaurants
Food safety scares, guest injuries, and viral moments need a clear response. Start with restaurant-ready templates and run them live with your team.
Why restaurants struggle during an emergency
Slow response
Staff and managers improvise while guests and media wait.
Mixed messages
Social, staff talking points, and owner statements do not match.
Unclear ownership
Nobody knows who approves refunds, closures, or public statements.
Writing under pressure
Guest apology and media statements are drafted from scratch mid-crisis.
The first 24 hours: with and without a playbook
Without CrisisComs
First 15 minutes
Confirm the incident, assign a crisis lead, and pause non-essential posts.
First hour
Notify leadership, document facts, and draft holding statements for guests and staff.
First 4 hours
Align messaging across social, in-store signage, and media inquiries.
First 24 hours
Publish approved updates, support affected guests, and log decisions in your playbook.
With CrisisComs
First 15 minutes
Open your playbook, confirm the incident type, and assign roles from your pre-built plan.
First hour
Follow decision-tree steps for notifications, holding statements, and leadership approvals.
First 4 hours
Run live incident mode so staff see approved talking points and next actions in one place.
First 24 hours
Publish approved updates, log every decision, and debrief with a complete incident record.
Be Ready For The Emergencies You Face Most
Be ready before the next incident
Sign up free, pick restaurant templates, and invite your team.
Get My PlaybooksHow CrisisComs Works
Pick your templates
Choose industry-ready playbooks at signup—no blank document.
Customize in minutes
Tailor decision trees, approvals, and messaging for your team.
Run it live when it matters
Walk through the playbook step by step during a real incident.
Know exactly what to do next
What's included
- Industry-ready crisis playbook templates
- Branching decision trees for your team
- Built-in legal and leadership approvals
- Live incident mode when pressure hits
- Unlimited team seats on paid plans
- Export and print playbooks anytime
Pricing
Start free with a crisis playbook template. Upgrade when your team needs more playbooks, seats, and support.
Starter
For those who want to try it out
Free
1 playbook · 1 user
- 1 free playbook
- 1 team member
- Pre-built template at signup
- Crisis Mode
Free!
Most Popular
Standard
For small organizations and nonprofits
$29/month
10 playbooks · 5 users
- Access to all templates
- Up to 10 playbooks
- Up to 5 team members
- Export playbooks as pdf
Less than one hour with a $500/hr crisis advisor
Premium
For agencies and multi-location teams
$149/month
Unlimited playbooks · 20 users
- Everything in Standard
- Unlimited playbooks
- Up to 20 team members
- Request new templates
Less than a 28% drop in revenue after a mishandled incident